faQ
Frequently asked questions and answers
01
How do I check the availability of optics at my address?
You can do this via our form at: https://isolanet.hr/provjera-dostupnosti
02
What service does Smart Island Krk d.o.o. (SiK) provide?
(Smart Island Krk d.o.o. is a company responsible for expanding the fiber optic network on the island of Krk. They build the main routes of the fiber optic infrastructure and bring the fiber optic cable to the private plot itself. It is up to private individuals to further extend the fiber optic cable to the interior of their own property. Isola Net d.o.o., as an internet operator, provides the fiber optic internet service itself once the fiber optic cable has been routed to the desired router connection point in the property.
03
What is needed for optical internet?
The main prerequisite is a fiber optic cable that has been laid to the connection point inside your home. If you do not yet have the fiber physically laid, we can evaluate the situation and coordinate efforts with SiK to deliver the fiber to your home.
04
What services does Isola Net offer?
In addition to providing optical internet services, we also offer internet TV, but we also offer design and construction of optical networks. For more details, read the About Us section where the full list of services is available.
05
Which fiber optic internet package is ideal for me?
Each package we offer provides excellent stability (99.9% up-time) and speeds typical of fiber-optic internet. With each package you will see a noticeable difference compared to the previous internet solution, and more demanding users will definitely want to consider our medium and largest packages if they are interested in low latency, faster data transfer speeds, and if they have multiple internet users in the household.
06
How can I contact you?
You can contact us by phone: 051 / 600-500 or by e-mail: helpdesk@isolanet.hr